Technical Support
Based on a nationwide response network and expert technical staff, we provide integrated technical support services responsible for the stable operation of customer facilities.
Overview
Based on deep technical understanding of automated equipment and a nationwide response infrastructure, we provide fast and accurate technical support services to ensure that customers' production sites never stop.
Capabilities
In-House CS Team
Capable of managing equipment error history
H/W Specialists
Able to respond to situations including design changes
S/W Specialists
Capable of responding to IT & control errors
In-House Factory
Capable of securing and manufacturing key parts inventory
Technical Support Flow
Error Occurs
Report Issue
Root Cause Analysis
Remote Support
On-Site Support
Error Occurs
Report Issue
Root Cause Analysis
Remote Support
On-Site Support
CS Network
Capital
Seoul / Gyeonggi
CENTER
Chungcheong
Chungju / Cheongju
CENTER
Gyeongsang
Changwon / Ulsan
CENTER
Jeolla
Jeonju
CENTER
Seoul HQ CS Center
02. 2090. 9300
Chungju CS Center
043. 855. 8551
Jeonju CS Center
063. 261. 4011
Gyeongsang CS Center
02. 2090. 9300